Refund policy

We're simple people, so we try to keep our policies simple. We realize that not everything purchased is a winner, and so returns do happen. Here are the simple rules for a return:

1. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. To be eligible for a refund, Returns must be shipped back within 30 days of delivery.

3. Returns that do not adhere to rules 1 and 2 MAY be given a partial refund depending on product condition and return timing.

4. Customer is responsible for the cost of return shipping. If your product has arrived damaged from Shipping or has a manufacturing defect, we may choose to provide a pre-paid return label or send a replacement item.

5. All returns should be mailed to:
Kooi Housewares
2530 Sun Dolphin Dr. 
Muskegon, MI 49444

That's it. It's that simple. We want you to buy from us, but more than that, we want you to LOVE the products that you receive. If you don't and decide a return is right for you, we understand. If you're having issues getting an item returned, simply reach out to us at support@kooihousewares.com